TERMS AND CONDITIONS OF PASSENGER TRANSPORT BY OSOBUS
1.1 These Regulations have been drawn up based on Article 4 of the Act of November 15, 1984, Transport Law (Journal of Laws 2020.8, i.e., of January 3, 2020), which states:
“A carrier or organizer of public collective transport, as referred to in the provisions of the Act of December 16, 2010, on public collective transport (Journal of Laws of 2018, item 2016 and 2435, and of 2019, item 730, 1495, 1696 and 2020), may issue regulations specifying the conditions for passenger service, check-in, and the transport of persons and goods”;
and based on the Act of December 12, 2013, on Foreigners (Journal of Laws 2013, item 1650), the Regulation of the Minister of Transport and Construction of February 24, 2006, on determining the condition of consignments and complaint procedures, and the Act of June 20, 1997, Road Traffic Law (Journal of Laws 1997 No. 98, item 602).
1.2 The terms used in these regulations shall be understood as:
These Regulations define the conditions for booking and transporting persons and goods, organized and supervised by OSOBUS.
3.1 The Passenger is obliged to:
3.2 The Passenger is liable for any damages caused to other Passengers and the Carrier under the general principles provided for by the Civil Code.
3.3 The Passenger is covered by the Carrier’s Personal Accident Insurance (NNW) for the duration of the Passenger’s stay in the vehicle. In the event of an accident or damage, claims should be reported to the OSOBUS company office. Other random events causing damage to the Passenger outside the vehicle are not covered by the above insurance.
4.1 The Carrier undertakes to transport the Passenger and their luggage to the designated place and at the appropriate time, providing a Door-to-Door service.
4.2 Due to the nature of the business, departure and arrival times, as well as the duration of the journey, may change, are not guaranteed, and do not form part of the transport contract. The Passenger will be informed of changes via SMS, e-mail, or phone.
4.3 If the service is canceled due to the Carrier’s fault or the departure is delayed by more than 6 hours, the Passenger has the right to continue the journey, change the route or departure date, or receive a refund of the ticket price.
4.4 In the event of a vehicle breakdown during the journey, the Carrier will provide the possibility to continue the journey with another vehicle from the breakdown location or transport to a waiting area from which the journey can be continued. The Carrier undertakes to provide a replacement means of transport within 12 hours, depending on the breakdown location.
4.5 The Carrier is not responsible for delays or cancellations of services due to reasons beyond its control.
4.6 The Carrier reserves the right to decide on the choice of vehicle for the transport service and does not guarantee that the entire transport route will be carried out by a single vehicle.
4.7 The Carrier has the right to entrust part or all of the transport to subcontractors. The Carrier is responsible for the actions or omissions of the subcontractor in the scope of transport execution.
4.8 The Carrier may modify the route during its course for logistical reasons and, in exceptional situations, change the Passenger’s arrival location.
4.9 The Carrier may refuse to perform or continue transport without the need to refund costs incurred by the Passenger in connection with the journey if the Passenger:
4.10 The decision to remove a passenger from the vehicle is made by the driver in consultation with the Carrier’s office.
5.1 Making a booking means familiarizing oneself with the content of these Regulations and accepting them without reservations.
5.2 OSOBUS provides the possibility to book the transport of persons and goods via:
5.3 The OSOBUS staff verifies the possibility of carrying out the Transport and seat availability. After positive verification, the Customer Service Department informs the Passenger about the acceptance of the Transport order, the price, the estimated departure/arrival time, and other Transport conditions.
5.4 Fares are determined by the current price list available at the OSOBUS office.
5.5 Bookings are made without assigning a specific seat in the vehicle/vehicles.
5.6 Changes to the booking date, departure location, or destination are only possible after prior verification of such possibility with the OSOBUS Customer Service Office.
5.7 The Passenger can cancel a booking by phone or via e-mail at kontakt@osobus.pl and outside office hours only at the emergency number +48604984433
5.8 The Passenger may cancel a booking free of charge at least 12 hours before the scheduled departure. Cancellation of a booking less than 12 hours before the scheduled start of transport will result in the company issuing an invoice for 50% of the ticket value.
6.1. The ticket purchaser who makes a purchase on behalf of a third party is a party to the Agreement.
6.2. The ticket purchaser is responsible for informing the third party, on whose behalf the booking is made, about the necessity of familiarizing themselves with these Regulations and the obligation to comply with their provisions. The third party’s ignorance of the provisions of these Regulations, on whose behalf the purchase was made, does not constitute a basis for any complaints, claims, or notifications.
6.3. The Purchaser bears full responsibility for all consequences related to the Traveler’s non-compliance with the provisions of these Regulations.
7.1 OSOBUS zapewnia następujące formy płatności za przewóz osób i rzeczy:
8.1 Unless the regulations of the destination country and transit countries state otherwise, children under 12 years of age must travel under the supervision of an adult.
8.2 Children between 12 and 18 years of age may travel alone provided they have a “Declaration of Transport of a Minor” (available for download as an attachment). This form must be filled out and signed legibly by a parent/legal guardian and handed to the staff before taking a seat in the vehicle.
8.3 The Carrier is not responsible for minors traveling without a parent/legal guardian. It is also not responsible when a minor is outside the vehicle.
8.4 In special cases, the carrier may deviate from the rules described in this section.
8.5 Children under 150 cm tall are transported in accordance with the technical conditions specified in European Union regulations concerning child restraint systems in vehicles. The Client is obliged to provide their own child restraint system (car seat, booster seat).
9.1 Generally, the Carrier strives to provide transport services to all persons, regardless of whether they have a disability or limited mobility. Persons with disabilities and persons with reduced mobility are offered tickets according to the current price list. The transport of a foldable wheelchair or walker in the luggage compartment is only possible for an additional fee and in consultation with the Customer Service Office.
9.2 To guarantee the possibility of transport, the passenger must inform the Carrier of their needs before booking and no later than 36 hours before the start of the journey, by contacting the OSOBUS Customer Service Office.
If, despite the obligation arising from point 9.2, the Passenger has not informed the Carrier of their needs, the Carrier will make all reasonable efforts to ensure that assistance is provided in a manner that allows the person with a disability or reduced mobility to board the departing vehicle, transfer to an appropriate vehicle, or disembark.
9.3 Due to the design of the vehicles, travel is only possible if persons with disabilities or reduced mobility are able to travel independently and without assistance from others. An accompanying person may travel only under the conditions provided for other Travelers.
10.1 The Passenger is entitled to free transport of three pieces of luggage according to the following guidelines:
10.2 Additional luggage may be transported only by arrangement with the Customer Service Office and for an additional fee. The Carrier has the right to refuse to take excess luggage exceeding the quantity specified in the regulations. The Carrier will charge an additional fee for excess luggage if the loading of the luggage is physically possible. Excess luggage may also be transported at a different time after prior arrangement with the Customer Service Office.
10.3 It is forbidden to transport luggage, as well as to carry materials and items that may endanger safety in transport, cause damage to other travelers or the Carrier, and expose other travelers to inconvenience.
10.4 The Carrier is not responsible for luggage located outside the luggage compartment or for hand luggage.
10.5 It is forbidden to transport items whose transport is prohibited by separate legal regulations.
10.6 Forgotten or otherwise left items in the carrier’s vehicle are not covered by the carrier’s protection and responsibility and will be stored for a period of 7 days from the end of the journey by the Carrier delivering them to the company’s main office. If the contents of such luggage are perishable food or goods requiring controlled temperature, the luggage will be disposed of immediately upon delivery to the customer service office. The cost of delivering found luggage is covered in full by the person to whom the luggage is sent.
10.7 The Carrier is not responsible for the transport of fragile and perishable items, as well as computers, laptops, cameras, phones, and other electronic devices, nor for money, jewelry, gold and silver products, bills of exchange, securities, commercial documents, passports and other documents, liquid substances, and medicines requiring low-temperature storage.
10.8 All items listed in paragraph 10.7 must be carried in hand luggage under the exclusive supervision and responsibility of the passenger and at their own risk.
11.1 A traveler may transport a dog weighing up to 10 kg under their care and for an additional fee.
11.2 The animal being transported should be placed in a carrier designed for travel for the entire duration of the journey. The carrier must be adapted to the size of the animal.
11.3 The Passenger may place the animal in a carrier in a manner that does not inconvenience other passengers or place the carrier on a separate seat for a fee equal to 100% of the ticket booking price.
11.4 If a dog is transported on a separate seat, the animal’s owner should provide waterproof seat protection. The dog should be secured with seat belts.
11.4 The Passenger bears full responsibility for the dog’s behavior and for any damages caused by it.
11.5 The Carrier reserves the right to refuse to transport an animal if its behavior causes inconvenience or danger to other passengers or the driver.
11.6 The person transporting an animal is obliged to possess all documents entitling them to transport the animal, i.e., a list of current mandatory vaccinations, current and valid veterinary examinations, and a document enabling the animal to cross the border.
12.1 All complaints arising from the performance of the transport contract should be submitted in writing (by registered mail) to the Carrier’s address: 59-500 Złotoryja, ul. Legnicka 50A, or by e-mail to: kontakt@osobus.pl, no later than one month from the date of the circumstances being the subject of the complaint.
12.2 The person authorized to submit complaints is the Passenger or their legal guardian, legal successor, or proxy. Complaints submitted by third parties will not be considered.
12.3 When submitting a complaint, you should: describe the circumstances, reservations, incurred damages, and specify the method of compensation.
12.4 The complaint must be signed by an authorized person. If the complaint does not meet the conditions specified above, the Carrier will request the Passenger to remedy the deficiencies within 14 days from the date of receiving the request. Failure to comply with this request within the deadline will result in the complaint being left unexamined. If the complaint is supplemented within 14 days, the date of receipt of the supplement will be considered the date of filing the complaint.
12.5 The Carrier will process the complaint within 30 days of its delivery. In justified cases, this period may be extended to three months, provided the Passenger is notified of the reasons for extending the complaint processing period. This notification should occur before the expiry of 30 days from the date the Carrier received the complaint.
12.6 The conditions for submitting and the detailed procedure for handling complaints are regulated by the executive provisions of the Transport Law Act.
13.1 In matters not regulated by these Regulations, the provisions set out in point 1.1 and the Act of April 23, 1964, Civil Code (Journal of Laws of 1964, No. 16, item 93; with subsequent amendments) shall apply.
13.2 The court competent to resolve disputes arising from the transport contract is exclusively the Court in Poland.
13.3 The provisions of these Regulations come into force on the date of their announcement.
CUSTOMER SERVICE OFFICE
tel. +48 668 358 962, +48 76 745 83 33, +48 604 984 433
EMERGENCY PHONE +48 604 984 433
REGULAMIN ŚWIADCZENIA USŁUG DROGĄ ELEKTRONICZNĄ
1) Regulamin Płatności odnoszący się do przewozu osób oraz rezerwacji w Firmie Handlowej Jarosław Woźniak OSOBUS
with its registered office at ul. Legnicka 50A; 59-500 Złotoryja NIP: 6161009328 REGON 230303739 < 1 >hereinafter referred to as the “Regulations”, defines the conditions for:
1) OSOBUS < 1 >provides the following forms of payment < 2 >for bookings < 3 >for the transport of persons and goods:
2) In the case of booking via the Service, the moment the transport contract is concluded is considered to be when the buyer/passenger receives booking confirmation at the e-mail address provided during the purchase procedure or when registering an account in the Service. Booking confirmation occurs after OSOBUS registers the payment. The payment registration time depends on the processing times of the payment organization/bank and may differ for individual service providers.
3) Electronic booking confirmation is sent to the buyer’s e-mail address and can be shown to the driver in electronic form or as a printout.
The passenger has the option< 2 > to cancel the reservation via the Customer Service Center< 3 > by phone at< 4 > tel: +48604984433
In the event of a Passenger’s resignation from the journey, they are entitled to a refund appropriate to the unused transport service after deducting a portion of the amount (cancellation fee). Depending on the cancellation period, the Carrier has the right to make the following deductions:
Refunds for unused tickets are made upon written request from the passenger sent to kontakt@osobus.pl, containing the bank account number for the refund and the account holder’s address details.
The Carrier has the right to deduct 100% of the ticket value if the Passenger does not show up on the day of bus departure, if there is no contact with the passenger on the day of travel, or if the passenger’s condition indicates they are under the influence of intoxicating substances or other stimulants.
III. ZMIANA TERMINU WYJAZDU
Pasażer ma możliwość zmiany terminu rezerwacji za pośrednictwem BOK “Biuro Obsługi Klienta” telefonicznie pod numerem tel:+48604984433
The Passenger may change the date of the original booking free of charge <1> up to <2> 72 hours before the scheduled departure of the booked journey <3> – subject to any additional fees if the booking on the changed date is more expensive or the Passenger changes the direction of travel.
IV. OPEN TICKET
Pasażer ma możliwość zamiany rezygnacji na tzw. Bilet Otwarty – za pośrednictwem BOK “Biuro Obsługi Klienta” telefonicznie pod numerem tel:+48604984433
1. A journey cancellation can be converted into an Open Ticket, which can be used within 30 days from the date of cancellation of the original departure – subject to any additional payments if the booking for the selected date is more expensive or if the Passenger changes the direction of travel.
2. No refund will be issued for an Open Ticket not used within the specified period.
3. An Open Ticket can only be used by the person whose name appears on the booking. An Open Ticket cannot be transferred.
